1. Nothing contained within these terms affects your statutory rights as a consumer. 2. Bizzy Balloons cannot be held responsible for incorrect information supplied by the customer. Incorrect address details can delay delivery and Bizzy Balloons cannot be held responsible. 3. Claims for balloons that are delivered damaged must be reported within seven days of delivery date. 4. By virtue of the Distance Selling Regulations once the goods have been despatched we are exempt from giving cancellation rights as the goods we are providing are perishable. 5. We reserve the right to substitute your balloon with a similar choice if your chosen balloon is out of stock. Where time allows before despatch we will contact you to give you the option of cancelling the order or accepting the substituted goods. Please note the colour and shape of the additional "bunch" balloons may vary to that shown when ordering. 6. Free chocolates are given whilst stocks last. We reserve the right to substitute your chocolates with a similar choice. 7. The average flying time for a helium filled foil balloon is 4-6 days, and in many cases longer, customers should note that Royal Mail may store parcels in cold temperatures causing helium to deflate, however when placed back into a warm environment the helium rapidly expands again. 8. Once the delivery has been signed for at the given address it is no longer the responsibility of Bizzy Balloons. Refunds cannot be given if the balloon is not passed on to the named recipient. 9. If no one is available to sign for box when the delivery is attempted the delivery company will not be able to re-deliver on the same day. Re-delivery will be made within the timeframe set out by the delivery company and is beyond our control. 10. We reserving the right to cancel or refuse orders for items offered at an incorrect price. Price and availability information is subject to change without notice. 11. There is no contract between Bizzy Balloons and the customer for an item until Bizzy Balloons accepts the customer order by setting the "Order Processed & Packed" status to "Yes" in the online tracking system available from the Bizzy Balloons homepage. Until that time, Bizzy Balloons is within its rights to not accept or cancel any customer order. 12. Acceptance of payment by Worldpay does not constitute acceptance of customer order. Acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Bizzy Balloons sets the "Order Processed & Packed" status to "Yes" in the online tracking system (whether or not you check this status). 13. If for any reason Bizzy Balloons is unable to dispatch your order a full refund will be given. Bizzy Balloons cannot be held liable for any consequences or costs further than that of the full amount paid for the balloons. 14. By submission of the order the customer accepts these terms and conditions and authorizes Bizzy Balloons through WorldPay to take payment for balloons selected. 15. In the case of a strike by Royal Mail we reserve the right to use an alternative courier to make deliveries. Please note in these circumstances guarantee times (1pm & 9am) do not apply and deliveries will take place before the end of the working day.   If you can not find the answer to your question: email: help@bizzyballoons.com Telephone: 01926 400631 from the UK (+44) 1926 400631 from outside UK Bizzy Balloons, 9 Turner Close, Warwick, CV34 6PZ, UK