DELIVERY INFORMATION 1st Class (Free) Your balloon will be sent by Royal Mail 1st Class post and will be dispatched the day before delivery is requested. Please note that 1st Class deliveries are not guaranteed to arrive on a specific day. If your balloon requires a guaranteed delivery date you should choose a Special Delivery option. While Royal Mail deliver 80 to 90% of 1st Class post next day, there is no guarantee your balloon will arrive on the day chosen. Sorry but refunds for late delivery on balloons sent by 1st Class mail cannot be given. Please note 1st Class deliveries do not require a signature and therefore we have no way to track your order. Special Delivery (9am / 1pm) Your balloon will be sent by Royal Mail Special Delivery. This guarantees your balloon will have a delivery before your chosen time on your chosen day (Monday to Saturday). A signature will be required from anyone at the delivery address. If for some reason a delivery attempt has not been made by your chosen time on the chosen day you will be entitled to a £9 refund for the 9am option or a £5 refund for 1pm option. Please note the the delivery time chosen in a guaranteed BEFORE time, before 1pm can arrive anytime after 7am. Special Delivery Details If no-one is available at the delivery address to sign for the balloon a card will be left informing the recipient that a Special Delivery attempt has been made. This card gives a phone number and clear instructions on how to get the balloon re-delivered or where the balloon can be picked up from (Local Royal Mail sorting office) Strike Action In the case of a strike by Royal Mail we will use an alternative courier to make deliveries. Please note guarantee times (1pm & 9am) do not apply and deliveries will take place before the end of the working day. Remote postcode areas where Special Delivery may take longer: Up to 2 days GY1,GY9,HS2,HS3,HS4,HS5,HS6,HS7,HS8,HS9 IV41-51,IV55-56,PA61,PA62-75,PA76,PA78,ZE2-3 Up to 3 days KW16-17,PH42,PH43-44   If you cannot find the answer to your question: email: help@bizzyballoons.com Telephone: 01926 400631 from the UK (+44) 1926 400631 from outside UK Bizzy Balloons, 9 Turner Close, Warwick, CV34 6PZ, UK