REFUNDS POLICY Late Delivery Refunds If for some reason (excluding adverse weather, strikes, blockades or natural disasters) a delivery attempt has not been made on your chosen day and your delivery option was Special Delivery, Bizzy Balloons will give you a £5 refund for late 1pm deliveries or £9 refund for late 9am deliveries. Please note that Hospitals are excluded from the Saturday delivery guarantee. Sorry but refunds for late delivery on balloons sent by 1st Class mail cannot be given. Deliveries to some remote parts of Scotland will take up to 2 days, please check below for postcodes of areas affected by these rules. Refunds for late delivery to these areas will only be issued if enough time was allowed when ordering. Damaged, Lost or Missing Goods Refunds If a item is missing from your order or damaged we will replace it or refund you for the cost of the missing or damaged item only, not the whole order. If for some reason your balloons are delayed and you no longer require them, or arrive damaged and a full refund is requested, we reserve the right to request that they are either refused at the point of delivery or posted back to us. (We will re-imburse any postage costs incurred) Damaged or lost orders must be reported to us within 7 days of the chosen delivery date. Under any other circumstances, refunds are given at the discretion of the management. Complaints We endeavour to respond to all complaints within 1 working day and resolve complaints within 3-4 working days. Postcode of areas where Special Delivery may take longer : Up to 2 days GY1,GY9,HS2,HS3,HS4,HS5,HS6,HS7,HS8,HS9,IV41-51 IV55-56,PA61,PA62-75,PA76,PA78,ZE2-3 Up to 3 days KW16-17,PH42,PH43-44   If you can not find the answer to your question: email: help@bizzyballoons.com Telephone: 01926 400631 from the UK (+44) 1926 400631 from outside UK Bizzy Balloons, 9 Turner Close, Warwick, CV34 6PZ, UK